Terms and conditions
1. PLAYERS’ TERMS AND CONDITIONS
1.1. WEBSITE TERMS AND CONDITIONS (‘TERMS AND CONDITIONS’)
Please note that in these Terms and Conditions, ‘You’ or ‘Your’ or ‘User’ or ‘Player’ means any person who uses the Software provided on or via any of Tekzia B.V. websites (‘Websites’). Unless otherwise stated, ‘we’ ‘us’ or ‘our’ refers to Tekzia B.V., a company duly registered in Curaçao with company registration number 150738 and registered address at Fransche Bloemweg 4, Curacao.
1.2. RIGHT TO USE SOFTWARE
You are permitted to install and use the Software and all content derived from the Software in connection with the use of the Websites in accordance with these Terms & Conditions. The Software allows You to use the gambling services offered via the Websites (the ‘Services’). The Software’s code, structure and organisation are protected by intellectual property rights. You must not:copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise sell, assign, sublicense, transfer, distribute or lease the Software, make the Software available to any third party through a computer network or otherwise export the Software to any country (whether by physical or electronic means)use the Software in a manner prohibited by applicable laws or regulations.together, ‘Non-Permitted Uses’. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Non-Permitted Uses.
1.3. THE WEBSITE
This page defines the Terms and Conditions that apply to all monies and wagers accepted by us and all Services offered at and on any other Website powered by Tekzia B.V., which is duly licensed and regulated by the government of Curaçao under gaming license number 1668/JAZ.
By using the software, services or website, you signify your agreement to these terms and conditions.
2. LANGUAGE USED AND CHANGES MADE TO TERMS AND CONDITIONS
2.1. TERMS CONDITIONS LANGUAGE
Tekzia B.V. Terms and Conditions, as published on the Website (and updated from time to time), are provided English and other languages that may be added from time to time. However, it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.
2.2. CHANGES TO TERMS AND CONDITIONS
The Terms and Conditions will be updated and changed from time to time as required by Tekzia B.V. Any such amendments will be notified to You in advance and You must re-confirm your acceptance to the Terms and Conditions before such changes enters into effect.
3. LICENSING AND REGULATORY BODIES
Refuel Casino is operated by Tekzia B.V. a company incorporated in Curaçao, company registration number 150738 with its registered address at Fransche Bloemweg 4, Curacao . Tekzia B.V. is licensed and regulated by the government of Curaçao under gaming license number 1668/JAZ.
Internet gambling may be illegal in the jurisdiction / country in which You are located. Tekzia B.V. does not intend to enable You to contravene applicable law. You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislation prohibiting gaming online. Before accessing and using the Services in any jurisdiction you should consult legal expertise in the jurisdiction You are located.
5. YOUR ACCOUNT
All applicants must be over 18 years of age and in any case shall have attained the age of majority as stipulated in their country of residence to register with Tekzia B.V. Tekzia B.V. absolutely prohibits minors or those underage from participating in any of the games or using the Services. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided. It is each Player’s responsibility to check that the laws in their state/country concerning gambling allow them to use our services prior to registration. Please refer to the section 5 (Jurisdictions).
You must register personally for an account. You may only open and operate one single account. If You hold more than one account, we reserve the right to suspend Your accounts until all the account details and balances (belonging to You) are consolidated. Once completed, all other accounts will be terminated leaving one single active account.
5.3. PERSONAL INFORMATION
When registering, You must give a valid identification, address, contact e-mail and personal telephone number. All information supplied must be accurate and complete in all respects. Tekzia B.V. reserves the right to confirm Your address by posting an address verification letter to You or by contacting You via e-mail. All letter correspondence will be discreet and the envelope will not display any reference to Tekzia B.V. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Tekzia B.V.
You are asked to keep Your registration details up to date. If any details are inaccurate, please contact Tekzia B.V. player services on firstname.lastname@example.org.
All applicants may be sent an email or SMS to the registered email address or phone number for account activation. All accounts may be activated through this email or SMS. If this is not completed, Tekzia B.V. reserves the right to suspend all activities on the account until the account details are verified.
By registering an account, You are deemed to have accepted and understood all the rules, Terms and Conditions displayed on the Website by Tekzia B.V. We recommend that all Players print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies. It is also recommended that You peruse the section related to Rules and Regulation of the Games. Please note that Tekzia B.V. does not undertake to keep previous versions of these Terms and Conditions or other documentation available.
5.7. ACCOUNT DORMANCY
Should an account remain dormant or inactive with no account transactions for a period exceeding 30 months and the account has a balance, Tekzia B.V. shall attempt to contact You with a view to return any remaining funds.
5.8. INTER-ACCOUNT TRANSFERS
The transfer of funds between individual accounts is strictly prohibited. Tekzia B.V. prohibits players from selling, transferring and/or acquiring accounts to/from other players.
5.9. ACCOUNT SUSPENSION
Tekzia B.V. reserves the right to refuse Your registration and to close or terminate Your account at its sole discretion. However, any contractual obligations already made will be honoured.
5.10. ACCOUNT CLOSURE
If you wish to close Your account, please follow the instructions on the Website or contact Tekzia B.V. via our Live Chat. Please be prepared to identify yourself via personal identification documentation.
5.11. RECOVERING OF FUNDS
If you wish to recover funds held in Your dormant, or excluded account, You are requested to contact Player Services on email@example.com.
6. DEPOSITS / WITHDRAWALS
6.1. DEPOSITS/WITHDRAWALS METHODS
- INTERAC® Online pay-in
- INTERAC® e-Transfer pay-in
- INTERAC® e-Transfer pay-out
- Bank Transfer
6.2. IDENTIFICATION CHECKS
Tekzia B.V. reserves the right to ask You for verification documents upon deposits made or prior to executing a withdrawal. This includes, but is not limited to copy of photographic identification documents, such as a Passport or Driver's License documents confirming permanent address and usual residence.
6.3. IDENTITY CHECKS
Tekzia B.V. reserves the right to run checks on all players with third party credit agencies on the basis of the information provided on registration.
Any withdrawals that are made will only be payable to the name used when registering with the site and the name must correspond to the name registered. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that any withdrawals may experience a slight delay due to our identity verification process. But this will not take longer than 5 days.
6.5. UPDATING PAYMENT DETAILS
Updating or adding additional payment details may only be done by contacting Player Services. For your own security, we reserve the right to only withdraw a maximum of 10,000 euro during any 24 hours.
If you wish, you may request a deposit to be refunded back to the original payment instrument provided that the funds from the said deposit are still available on your account balance. Tekzia B.V. reserves the right to charge you administrative and processing fees for the refund, which will be deducted from your account balance and in case of no balance on the account the fees will be deducted from the refunded amount. You acknowledge that refunds are done in exceptional circumstances and processing of refunds is entirely at Tekzia B.V.’s discretion. Please note that any refund may experience a slight delay due to technical processing time. But this will not take longer than 5 days.
7.1. SEPARATE TERMS AND CONDITIONS
All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to Your account must be used in adherence with such terms and conditions.
8. PERSONAL DATA
9. INTELLECTUAL PROPERTY
9.1. The brand names relating to Tekzia B.V. Brands, including but not limited to .com and any other trademarks, service marks and/or trade names used by Tekzia B.V. (the ‘Trade Marks’) are the trademarks, service marks and/or trade names of Tekzia B.V. who reserves all rights to such Trade Marks. By using the Software, Services or Websites, You hereby acknowledge that You obtain no rights in the Trade Marks or the content and You may only use the same in complete accordance with these Terms & Conditions.
9.2. The Software, Services or Website may contain functionality whereby the User may post or publish text, images, videos or other copyright protectable material (‘User Generated Content’). By posting or publishing User Generated Content, you warrant that you have acquired any and all rights necessary for Yours and Tekzia B.V. use and reproduction of such User Generated Content. In addition, You hereby grant to Tekzia B.V. a license to use User Generated Content for the purposes contemplated by these Terms and Conditions, and You shall indemnify and keep Tekzia B.V. harmless from and against any third party claims relating to Tekzia B.V. use of User Generated Content (or part thereof). Tekzia B.V. reserves the right to remove any User Generated Content which (in Tekzia B.V. view) risk infringing third party rights, these Terms and Conditions or applicable law.
10. USE OF AUTOMATED PLAYERS (‘BOTS’) AND ILLEGAL SOFTWARE
10.1. ILLEGAL SOFTWARE AND BOTS
The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided by the Tekzia B.V. is illegal.
10.2. NON-PERMITTED SOFTWARE
The use of software to influence or modify the outcome of any of the games offered by Tekzia B.V. or player collusion for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Player’s funds.
10.3. LEGAL PROCEEDINGS
Tekzia B.V. shall take all necessary measure in case of player collusion, use and/or abuse of a bug, bot or any other form of artificial intelligence from a Player as blocking of the Player account, freezing of the funds and reserve the right to legal proceedings.
11. INTERRUPTIONS, LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, ETC
Tekzia B.V. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Tekzia B.V. is not liable for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website.
11.2. LIMITATION OF LIABILITY
Subject to Tekzia B.V. wilful misconduct or gross negligence and to the maximum extent permitted by law, Tekzia B.V. is only liable for direct damages caused due to Tekzia B.V. negligence and not for any indirect damages arising out of and in any way connected with Your use of, or inability to use the Software, Services or Websites.Notwithstanding anything to the contrary, nothing in these Terms and Conditions shall exclude or limit Tekzia B.V. liability for fraud, death or personal injury.
11.3. DISCLAIMER OF WARRANTIES
Unless otherwise specified in these Terms and Conditions and to the maximum extent permitted by law, the Software, Services and Websites are provided on an ‘as is’ and ‘as available’ basis, and Tekzia B.V. makes no warranties or representations, whether express or implied (whether by law, statute or otherwise) including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or infringement of applicable laws and regulations. Tekzia B.V. makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or Services as to results or accuracy of any information obtained by You. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to You as a result of any such errors and we reserve the right to void all bets on the draws in question
11.4. MISCARRIED AND/OR ABORTED GAMES
In the event of miscarried and/or aborted games, the game is terminated, all wagers are void and the amount of the wager is refunded to Your account.
11.5. SYSTEMS MALFUNCTION
Where a manifest error, mistake or system failure results in an incorrect odd or paytable, any applicable bet/bets are void and the amount of the wager/s is/are refunded to Your account.
11.6. LIMIT ON WAGERS
We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from Your account with respect to that stake or wager shall be credited to Your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from You shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or Your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.
11.7. RIGHT TO VOID
Tekzia B.V. reserves the right to void any winnings that were obtained as a result of an abuse of a hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
Tekzia B.V. shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link contained on the Websites. The Company is not responsible for the content contained on any Internet site linked to from the Websites or via the Services.
13. AVAILABILITY OF OFFERS
All Player offers are limited to one per person, family, household address, email address, telephone number, same payment account number and shared computer, eg. school, public library or workplace. All Tekzia B.V. offers are intended for recreational players and Tekzia B.V. may in our sole discretion limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.
13.2. OFFER RECALL
We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of a Tekzia B.V. promotion. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers results in guaranteed Player profits irrespective of the outcome, Tekzia B.V. reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the Player’s identity prior to us crediting any bonus, free bet or offer to their account.
14. COLLECTION OF WINNINGS
Winnings are added in the selected currency for Your account to the cleared balance of Your account. Should You wish to withdraw some or all of Your balance You may select how much You wish to have paid back. The maximum withdrawal amount per 24-hour period is 10,000 EUR or currency equivalent. If You require a withdrawal in excess of this value, please contact Player Services. If there are any concerns or queries regarding the collection of winnings please email firstname.lastname@example.org.
15. RESPONSIBLE GAMING/GAMBLING
Gaming is supposed to be fun, but can be addictive. We promote responsible gaming by:
- Enabling blocking/suspension of accounts upon request
- Allowing You to contact one of our Player Support Representatives
- Click through to one of the links provided in the Responsible Gaming page
15.2. SELF-EXCLUSION POLICY
Should You wish to self-exclude your account You may do so by navigating to ‘My Account’ and selecting the period of time. When You choose to self-exclude your account You will no longer be permitted to access your account for the period of time chosen. Should You choose to self-exclude your account permanently we will endeavour to payout any remaining balance within 5 days.
16. SUPPORT, GOVERNING LAW AND DISPUTES
Player Support is available if You experience any difficulties. Player Support can be reached by email on email@example.com.
16.2. GOVERNING LAW
These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Curaçao.
Tekzia B.V. will endeavour to resolve all disputes in a timely and responsible manner. However, to the extent permitted by applicable law, any dispute arising out of Your use of the Services shall be finally settled by the Alternative Dispute Resolution body.
16.4. ALTERNATIVE DISPUTE RESOLUTION (ADR)
You are also to have disputes arising out of these Terms and Conditions or your use of the Services via alternative dispute resolution, provided that the dispute fulfils the requirement thereof (for example requirements pertaining to time and value). Tekzia B.V. undertakes to contribute to alternative dispute resolution with consumers under the law on alternative dispute resolution in consumer relations. Relevant body for dispute resolution is: ThePogg. You can file an official complaint with them here.
17. FINANCIAL INSTITUTION
17.1. NO INTEREST
Tekzia B.V. is not a financial institution and thus any deposits made into Your account are not due any interest payments on the deposit(s) whatsoever.
17.2. NO LEGAL OR TAX ADVICE
Tekzia B.V. does not provide advice to Players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
17.3. NO ARBITRAGE
Players are strictly prohibited from utilising Tekzia B.V. and its systems to facilitate arbitrage through Currency Exchange transactions. Where Tekzia B.V. deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Players balance without warning or notification
17.4. ANTI-MONEY LAUNDERING
Players are strictly prohibited from utilising Tekzia B.V. and its systems to facilitate any type of illegal money transfer system. Tekzia B.V. will conduct 'know your customer controls' as required under law. You will not use the Software, Services or Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to You. It is unlawful to deposit money from ill-gotten means and Tekzia B.V. checks all transactions to prevent money laundering activities. If Tekzia B.V. has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of these Terms and Conditions, we will comply with all our responsibilities under applicable anti-money laundering and anti-terrorism financing laws. This includes, but is not limited to terminating Your access to the Website immediately and/or blocking Your account. If Your account is terminated or blocked in such circumstances, Tekzia B.V. is under no obligation to refund to You any funds that may be in Your account. In addition, Tekzia B.V. shall be entitled to inform relevant authorities, other online service providers, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful, fraudulent or improper activity and You will cooperate fully with the Company to investigate any such activity.
By accepting these Terms and Conditions You are fully aware that there is a risk of losing money when gambling by means of the Website and You are fully responsible for any such loss. In relation to Your losses You shall have no claims whatsoever against Tekzia B.V. or any white label partner or their respective directors, officers or employee
18.2. ELIGIBLE PLAYERS
Employees of Tekzia B.V., its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the game
18.3. TERMINATION OF ACCOUNT
Tekzia B.V. reserves the right to cancel Your account for any reason whatsoever at any time without notice to You Any balance in the Your account at the time of such cancellation will be credited to account and/or sent to the You by cheque. However, Tekzia B.V. reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:If You have more than one active account for the Services; If the name on Your account does not match the name on the payment account (s) used to make deposits on an account;If You participate in a promotion and cash-in before fulfilling the requirements of that particular promotion; If You provide incorrect or misleading registration information; If You are not of legal age; If You reside in a jurisdiction where participation in the Services is prohibited by law; If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your Casino account; If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.); If You have “charged back” any of the deposits made with Your payment account on Your Casino account; If You are found colluding, cheating, money laundering or undertaking fraudulent activity. If it is determined by the Tekzia B.V. that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Services; If You use the Website or Your account in bad faith; If Tekzia B.V. should become aware that You have played at any other on-line casino and taken the actions set forth above;
By accepting any prize and/or winnings from the Services, You consent for Your name to be used for advertising and promotional purposes without additional compensation, except where prohibited by law.
18.5. COMMUNICATION AND OPT-OUT
In registering a practice or real account, You hereby consent to us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to Your account. To unsubscribe to any or all forms of communication, please contact firstname.lastname@example.org.
18.6. ENTIRE AGREEMENT
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Tekzia B.V. and supersede and merge all prior agreements, representations and understandings between You and Tekzia B.V. with regards to playing at the Casino. Please also note Section 2.3 concerning amendments of these Terms and Conditions.
18.7. IRREGULAR PLAY
Before any withdrawals are processed, Your play may be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Should the Tekzia B.V. deem that irregular game play has occurred, Tekzia B.V. reserves the right to withhold any withdrawals and/or confiscate all winnings
You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from the casino.
18.9. FORCE MAJEURE
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Tekzia B.V. original intent.
18.11. EXPLANATION OF TERMS AND CONDITIONS
We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our service, please contact on email@example.com. In the interests of both our Players and Tekzia B.V., please note that all correspondence and telephone calls may be recorded.