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Please note that in these Terms and Conditions, ‘You’ or ‘Your’ or ‘User’ or ‘Player’ means any person who uses the Service or Software provided on or via any of Infiniza Limited Website/s. By using the Software, Services or Website, You signify Your agreement to these Terms and Conditions.

Unless otherwise stated, ‘We’ or ‘Us’ or ‘Our’ or the ‘Company’ refers to Infiniza Limited, a company duly registered in Malta, having company registration number C77819 and registered address at The Bastions Office No.2, Emvin Cremona Street, Floriana FRN1281, Malta.

This page defines the Terms and Conditions that apply to all funds and wagers accepted by Infiniza Limited and all Services offered at and on any other Website which is operated by the Company.

Infiniza Limited is duly licensed and regulated by the Malta Gaming Authority, gaming license number MGA/B2C/367/2016, issued on the 1st of August 2018, to offer Type 1 Gaming Services through the Refuel Casino Website.


Infiniza Limited’s Terms and Conditions, as published on the Website are provided in English and in any other language/s that may be added from time to time. It is the English version of these Terms and Conditions that form the basis of these Terms and Conditions. Translations into other languages may be provided in good faith. In the event of ambiguity between the English version and a translation version, the English version will prevail.


These Terms and Conditions may sometimes be updated as required by Infiniza Limited. Any such amendments will be notified to You in advance and You must re-confirm your acceptance to the Terms and Conditions before such changes enter into effect. You will not be allowed to play unless the new Terms and Conditions are accepted but will still be able to withdraw any remaining funds in the account.


Online gambling may be illegal in the jurisdiction and/or country in which You are located. The Company does not intend to enable You to contravene applicable law. You are solely responsible for any gaming activity and for ensuring that You are not contravening any law or legislation prohibiting online gambling. Before accessing and using the Services on Our Website, in any jurisdiction, you should consult legal expertise in the jurisdiction You are located.

We will not allow registrations from certain jurisdictions ("Excluded Territories") these include, but are not limited to, Afghanistan, Albania, Anguilla, Barbados, Botswana, Cambodia, Democratic Republic of Congo, Fiji, Ghana, Guam, Iran, Iraq, Israel, Jamaica, Mauritius, Myanmar, Nicaragua, North Korea, Pakistan, Palau, Panama, Samoa, Seychelles, Sudan, Syria, The Bahamas, Trinidad and Tobago, Uganda, United States of America (including its territories), US Virgin Islands, Vanuatu, Yemen, Zimbabwe; or any other country where Your registration and/or participation would be in conflict with any applicable local laws or regulations related to online gambling.



All Users must be over the legal age of 18 years and in any case shall have attained the legal age as stipulated in their country of residence to register an account on this Website. The Company absolutely prohibits minors or those underage from participating in any of the games or using the Services provided on such Website. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is received. It is each Player’s responsibility to check that the laws in their state/country concerning gambling allow them to use Our Services prior to registration. Please refer to section 2 (Jurisdictions).


You must register personally for an account and may only open and operate one single account. If You hold more than one account, We reserve the right to suspend Your accounts until all the account details and balances which belong to You are consolidated. Once completed, all other accounts will be terminated leaving one single active account.


When registering, You must give valid identification, address, contact e-mail or personal telephone number. All information supplied to Us must be accurate and complete in all respects. The Company reserves the right to confirm Your address by posting an address verification letter to You or by contacting You via e-mail. In case of letter correspondence, this will be discreet, and the envelope will not display any reference to Infiniza Limited and/or its Website/s. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Us.


You are asked to keep Your registration details up to date. If any details are inaccurate or requires updating, please let us know by contact Our Customer Support Team via Live Chat or by e-mailing Us on [email protected].


All Users are sent an e-mail or SMS to the registered e-mail address or phone number provided for account activation. If either method is not verified, We reserve the right to suspend all activities on the account until the account details are successfully verified by Us.


By registering an account, You are deemed to have accepted as well as understood all the Terms and Conditions displayed on Our Website. We recommend that all Players print and/or save all transaction records, rules of play, cancellation and pay-out policies. It is also recommended that You peruse the section related to game rules and regulation.


If no activity has been recorded on a Player’s account for thirty (30) months, the account in question will be regarded as “Dormant Account” and Infiniza Limited will deduct €5 (five euros) from the player's balance at the discretion of the Company. The account will not go into a negative balance as it will stop once it reaches a NIL balance. This is in line with the Gaming Authorisations and Compliance Directive (Directive 2 of 2018).

Players will be notified 30 days prior to this, explaining the charging of fees and how they can withdraw their funds.

Players may choose to close their account at any time by contacting [email protected]. For a Player to claim funds from a Dormant Account, closed, blocked, or excluded account, one must contact Infiniza Limited on [email protected].

Infiniza Limited is committed to supporting Responsible Gambling initiatives, in fact where a Player cannot be satisfactorily located, such pending funds are to be used to fund responsible gaming endeavours.


Transfer of funds between individual accounts is strictly prohibited. The Company prohibits players from selling, transferring and/or acquiring accounts to/from other players.


Infiniza Limited reserves the right to refuse Your registration and to close or terminate Your account at its sole discretion. However, any contractual obligations already made will be honoured.


If You wish to close Your account, please follow the instructions on the Website or You can contact Our Customer Support Team via Live Chat or by emailing [email protected]. Please note that You will be required to identify yourself through the provision of personal identification documents.


If You wish to recover funds held in Your dormant, or excluded account, please contact Our Customer Support Team via Live chat or by emailing [email protected].


As a Player, You are responsible in keeping secure Your account log in details, any linked e-mail address or mobile phone, and also the log in details of any personal computer or device on which You access Your gambling account. It is recommended to have in place password protected devices, and locking Your device when not in use, amongst others. Please note that the Company shall not be held responsible if there is any unauthorised use of Your account, when the Company itself is not at fault.



You may fund Your account via various payment methods available in the Cashier. We may change these payment methods when necessary and cannot guarantee that all payment options will be available at all times. We also have the right to accept or refuse payment methods depending on whether they fulfil certain conditions.

Payment fees may from time to time be applied on cross currency transactions depending on the chosen payment method, bank, card issuer and country of the bank.

Please refer to the Payment Methods page here should You wish to check which payment and withdrawal methods are currently available for use, their transaction fees, and their processing times.

You can make deposits to your gaming account using a bank card, wire transfer from your bank account, e-wallet and voucher.  Minimum deposit is decided by us and is shown in the cashier at the time of deposit.


The Company reserves the right to conduct checks on all players using third party vendors on the basis of the information provided at registration.

However, the Company also reserves the right to ask You for verification documents upon deposits made or prior to executing a withdrawal. This includes but is not limited to requesting copies of photographic identification documents, such as a Passport, Identity Card, or Driver's License; as well as requesting documents for confirming Your permanent residential address. At the very latest, the Company is obliged to request verification documents when You as a Player reaches EUR 2,000 in deposits.


Please note that all deposits should be wagered at least one time before You request a withdrawal. We reserve the right to charge 30% processing fee if the deposit is not wagered at least once.

Withdrawals are made payable only to the Player’s name that was used when registering on Our Website, which means that the payment method’s individual name must correspond to the Player’s gambling account name that was used on registration. Funds can only be withdrawn to the same payment method that was used for depositing, up to the amount of the deposit.

Withdrawals are processed by Us within 72 hours of the request. However, Bank transfers and card transactions may take up to 3 days to deliver, while e-wallet transfers are usually delivered instantly upon us processing the withdrawal. Verified customers may benefit from instantly processed withdrawals. Please note that certain withdrawals may experience a slight delay due to our identity verification process; however, this will not take longer than 5 days.

Should You wish to withdraw some or all of Your balance, You may select how much You wish to withdraw from Your account. However, the maximum withdrawal amount per 24-hour period is EUR 10,000 or currency equivalent and the maximum withdrawal amount per 30-day period is EUR 50,000 or currency equivalent.


Before any withdrawals are processed, Your play may be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, or exploitation of a game or game fault, shall all be considered irregular gaming for bonus play-through requirement purposes. Should the Company deem that irregular game play has occurred, We reserve the right to withhold any withdrawals and/or confiscate all winnings.


Updating or adding additional payment details may only be done by contacting Our Customer Support Team via Live Chat or by emailing [email protected].


You may request a deposit to be refunded back to the original payment method, provided that the funds from the said deposit are still available on Your account balance. The Company reserves the right to charge a 5% (five percent) fee of the transactional value, but no less than 10 (ten) EUR or currency equivalent for administrative and processing fees of the refund. Such fees will be deducted from Your account balance and in case You do not have a balance on the account, the fees will be deducted from the amount to be refunded.

You acknowledge that refunds are done only in exceptional circumstances and processing of refunds is entirely at the Company’s discretion. Please note that any refund requests may experience a slight delay due to technical processing time; however, this will not take longer than 5 days.



All promotions, bonuses or special offers are subject to the promotion-specific terms and conditions and any complimentary bonus credited to Your account must be used in adherence with such promotional terms and conditions.


7.1. For information regarding the processing of Your personal data, please refer to Our Privacy Policy at



Infiniza Limited reserves all rights to the brand names relating to the Company, including but not limited to, .com and any other trademarks, service marks and/or trade names (the ‘Trade Marks’) used by the Company. By using the Software, Services or Website/s, You hereby acknowledge that You obtain no rights for the Trade Marks or the content, and You may only use the same in complete accordance with these Terms and Conditions.


The Software, Services or Website may contain functionality whereby the User may post or publish text, images, videos or other copyright protectable material (‘User Generated Content’). By posting or publishing User Generated Content, You warrant that You have acquired any and all rights necessary for Your and the Company’s use and reproduction of such User Generated Content.

In addition, You hereby grant to the Company a license to use User Generated Content for the purposes contemplated by these Terms and Conditions, and You shall indemnify and keep Infiniza Limited harmless from and against any third party claims relating to the Company’s use of User Generated Content (or part thereof).

Infiniza Limited reserves the right to remove any User Generated Content which (in Our view) risks infringing third party rights, these Terms and Conditions, and/or applicable law.



The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided by Infiniza Limited is illegal and strictly prohibited.


The use of Software to influence or modify the outcome of any of the games offered by the Company or for player collusion for financial gain is strictly forbidden. Any funds acquired this way will be deducted from Your balance on the account.


Infiniza Limited shall take all necessary measures in case any of the illegal activities previously outlined in section 9.1 and 9.2 are performed by any Player. This includes, but not limited to, blocking of the Player’s account and freezing of the Player’s funds. The Company reserves the right to undertake legal proceedings against any individual found to have breached the rules under this section and/or these Terms and Conditions.



Infiniza Limited is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. The Company shall not be held liable for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the Website.


Subject to Infiniza Limited wilful misconduct or gross negligence, and to the maximum extent permitted by law, the Company is only liable for direct damages caused due to Our negligence and not for any indirect damages arising out of and in any way connected with Your use of, or inability to use the Software, Services or Website. Notwithstanding anything to the contrary, nothing in these Terms and Conditions shall exclude or limit Infiniza Limited liability for fraud, death or personal injury.


Unless otherwise specified in these Terms and Conditions and to the maximum extent permitted by law, the Software, Services and Website are provided on an ‘as is’ and ‘as available’ basis, and the Company makes no warranties or representations, whether express or implied (whether by law, statute or otherwise) including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or infringement of applicable laws and regulations.

Infiniza Limited makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or Services as to results or accuracy of any information obtained by You.

In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Services, We will not be liable to You as a result of any such errors and We reserve the right to void all bets on the draws in question.


In the event of miscarried and/or aborted games and the game is terminated, all wagers will be voided and the amount of the wager will be refunded to Your account.


Where a manifest error, mistake or system failure results in an incorrect pay table, any applicable bet/s are voided and the original amount in relation to the bet/s will be refunded to You. For the avoidance of doubt, any Jackpot Win deemed valid by the relevant licensing authority shall be valid also between Us and the game provider.


We reserve the right to refuse or limit any wager(s) at Our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by Us at Our discretion, any amount deducted from Your account with respect to that stake or wager shall be refunded to Your account. Wagers shall only be valid if accepted by Our server and subject to Your agreement. Until acceptance, no communications from You shall be binding on Us and all information displayed on this Website constitutes an invitation to play only. Malfunction whether on Our Website or Your equipment voids all pays and plays. Should We determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.


The Company reserves the right to void any winnings that were obtained as a result of an abuse of a hardware or Software error or malfunction. Players found abusing such errors and/or malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are voided.

In addition, if You mask, disguise, anonymise or hide Your I.P. address (i.e. by using a VPN) while accessing the Website, We reserve the right to void and confiscate any winnings that derive from such activity which is deemed as illicit.



All Player offers are limited to one per person, family, household address, email address, telephone number, same payment account number and shared computer, for example public workplace. All Our offers are intended for recreational players and the Company may, in its sole discretion, limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players, at the Company’s sole discretion.


We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of the Company’s promotion/s. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers result in guaranteed Player profits irrespective of the outcome, the Company reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for Us to be satisfied, in Our absolute discretion, as to the Player’s identity prior to Us crediting any bonus, free bet or offer to the Player’s account.

The Company reserves the right to recall any payment that is made in error to You and does not belong to You, whether by a technical error, human error or otherwise. Please note that the incorrect amount will remain the property of Infiniza Limited.


Winnings are added to Your balance in the same currency of Your account, considering that no irregular play was detected. Please also refer to section 4.4. If there are any concerns or queries regarding the collection of winnings, please contact Our Customer Support Team via Live Chat or by emailing [email protected].

Please note that the maximum amount that could be won from a single bet, excluding Jackpots is 250,000 EUR, or currency equivalent.



Gaming is supposed to be fun, but We understand that in some cases, Players can lose control. We promote responsible gaming by offering different controls to be put in place by Players. These include:

  • Enabling blocking/suspension of Your account temporarily or permanently; and
  • Setting financial and time limits on Your account.

These control options are available to be set from Your account or You may also click through the links provided in Our Responsible Gaming page. You may also contact Our Customer Support Team Representatives via Live Chat or by emailing [email protected].

14.2. LIMITS

The Company provides financial and session time limits to help You stay in control of Your gaming. You can establish both deposit limits, to control how much money You can deposit over a period of time; and session limits, to control how much time You can spend gaming over a period of time. These limits can be set on a daily, weekly and monthly basis.

Limits You put in place can be decreased and will have immediate effect from the request; whereas, limits You would have put in place can only be increased after the lapse of 24 hours from the request.


Should You wish to self-exclude from Your account, You may do so directly from Your account settings by selecting the desired time period. When You choose to self-exclude, You will no longer be permitted to gamble on Our Website for the period of time chosen. You will only be able to login to withdraw any remaining funds in Your account. No marketing material will be sent to You during this time period.

Should You wish to increase an existing self-exclusion, please contact Our Customer Support Team via Live Chat or by emailing [email protected]. A notice to decrease a definite period of self-exclusion is affected only after the lapse of 24 hours from the day on which We receive the notice. While a notice to revoke an indefinite period of self-exclusion is affected only after the lapse of 7 days from the day on which We receive the notice.

Please note that any self-exclusion requested on this Website is only applicable to this Website, that is Refuel Casino. Therefore, We recommend You to consider extending Your self-exclusion to each operator where You hold an account with.


The reality check pop-up interrupts Your play and alerts You, at certain time intervals, on the amount of time which You have spent playing so far, and Your total winnings and losses during such period of time. You will be required to confirm that You have read the message and will provide You an option to either end Your game session or return to Your game.


If You experience any difficulties, you may get in touch with Our Customer Support Team. Our representatives can be reached via Live Chat or by emailing [email protected].


These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Malta.


Infiniza Limited will endeavour to resolve all disputes in a timely and responsible manner. The Company aims to communicate the complaint resolution to You within 10 working days from when You submitted the complaint to Us.

In special circumstances the complaint may have to be escalated and reviewed by someone at a more senior level. In this case, We will inform You of the reason for extension before the first 10 working days elapse, and that the response may be extended by no more than another 10 working days. However, to the extent permitted by applicable law, any dispute arising out of Your use of the Services shall be finally settled by the Alternative Dispute Resolution body (further details below). However, the Company encourages Players to first exhaust Our complaints procedure prior to contacting the external entity.

For more information on how We handle Your complaint, please contact Our Customer Support Team via Live Chat or by emailing [email protected]. You may also request a copy of Our Complaints Procedure by contacting our Customer Support Team.


In the case where any complaint or dispute has not been solved to Your satisfaction, You have the right to lodge Your complaint with:

  • ThePOGG, by filing an official complaint with them; and/or
  • The Malta Gaming Authority’s Player Support Unit, by emailing [email protected].

Players have the option of lodging a dispute with the ADR entity free of charge. Regardless whether the Player lodged a complaint to either the ADR entity or the Malta Gaming Authority, this does not affect the Player’s right to bring proceedings against the Company in any court of competent jurisdiction.

If the complaint lodged to the ADR does not exceed a five thousand euro (€5,000) refund (including the equivalent of the Player’s national currency), the decision of the ADR or ODR will be considered binding. Should the refund be over the amount of five thousand euro (€5,000), the Company reserves the right to decide whether the decision of the ADR will be binding or non-binding. If the Player is not satisfied with the non-binding result, the Player has the right to proceed with legal action through the Maltese court system.


You may also wish to log Your complaint with the European Online Dispute Resolution (ODR) entity by visiting


Players are strictly prohibited from utilising Infiniza Limited and its Systems to facilitate arbitrage through Currency Exchange transactions. Where the Company deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player’s balance without warning or notification.


Players are strictly prohibited from utilising Infiniza Limited and its Systems to facilitate any type of illegal money transfer system. The Company will conduct 'know your customer’ (‘KYC’) controls as required in accordance with applicable law.

You must not use the Software, Services or Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering and terrorist financing) under the laws of any jurisdiction that applies to You. It is unlawful to deposit money from illicit means. The Company undertakes checks on Your transactions to prevent money laundering and terrorist financing activities.

If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering or terrorist financing activities, or conduct activities otherwise in violation of these Terms and Conditions, We will comply with all Our obligations under applicable anti-money laundering and anti-terrorism financing laws. This includes but is not limited to terminating Your access to the Website immediately and/or blocking Your account.

If Your account is terminated or blocked for such reasons, the Company is under no obligation to refund You any funds that may be in Your account. In addition, Infiniza Limited shall be entitled to inform relevant authorities of Your identity and of any suspected unlawful, fraudulent or improper activity or transactions.



By accepting these Terms and Conditions, You are fully aware that there is a risk of losing money when gambling on the Website and that You are fully responsible for any such loss. In relation to Your losses, You shall have no claims whatsoever against Infiniza Limited or their respective directors, officers or employees.


Employees of Infiniza Limited, including its licensees, advertising and promotion agencies, media partners, game providers, other suppliers, and members of the immediate families of each are not eligible to participate in any of the games available on the Website.


We reserve the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your original depositing payment method account and/or sent to You by bank transfer.

However, Infiniza Limited reserves the right, in its unrestricted discretion, to void any winnings and confiscate any balance in Your account in any of the following circumstances:

  • If You have more than one active account on the Website;
  • If the name on Your gambling account does not match the name on the payment method account(s) used to make deposits on Your account;
  • If You participate in a promotion and cash-in before fulfilling the requirements of that particular promotion;
  • If You provide incorrect or misleading registration information;
  • If You are not of legal age;
  • If You reside in a jurisdiction where participation in the Services is prohibited by law;
  • If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your gambling account;
  • If You have not played on the Website on an individual basis and for personal entertainment only. This means that, You have played in a professional sense or in conjunction with other Player(s) as part of a club, group, etc.;
  • If You have “charged back” any of the deposits made with Your payment account on Your gambling account;
  • If You are found colluding, cheating, money laundering, financing of terrorism or undertaking other fraudulent activity;
  • If it is determined by Us that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Services;If Infiniza Limited becomes aware that You are masking, disguising, anonymising or hiding Your I.P. address (that is through the use of a VPN) while accessing the Website;
  • If You use the Website or Your account in bad faith; and
  • If We become aware that You have played at any other online casino operator and taken the actions set forth above.


By accepting any prize and/or winnings from the Services, You consent for Your name to be used for advertising and promotional purposes without additional compensation, except where prohibited by law.


In registering a real account, You hereby consent to Us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of general matters relating to Your account.

We will communicate with you in relation to marketing promotions in accordance with the marketing communication consents provided by You, if any, during the registration process or afterwards. To unsubscribe from marketing communications whether all or through certain means, You may unsubscribe directly from the marketing communication sent to You, or by logging into Your account and adjust Your consents accordingly, or by contacting Our Customer Support Team via Live Chat or by emailing [email protected].

21.6. TAX

You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from our Website.


Infiniza Limited shall not be held liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms and Conditions, that is caused by events outside Our reasonable control.


If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Infiniza Limited’s original intent.


We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our Service, please contact Our Customer Support Team via Live Chat or by emailing [email protected].

In the interests of both Our Players and the Company, please note that all correspondence and telephone calls may be recorded.


The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Infiniza Limited. These supersede and merge all prior agreements, representations and understandings between You and Infiniza Limited with regards to playing on Our Website. Please also refer to section 1.3 concerning amendments and updates to such Terms and Conditions.